Warranty & Returns
Resource Innovations, Inc. administers the Focus on Energy marketplace, which sells energy-efficient household products and equipment to Wisconsin residents. HomeBoost is responsible for fulfillment of BoostBox orders. This warranty and returns policy outline the following:
- Order cancellation process
- General return information
- Returning damaged or defective items
- Receiving a refund
If you have any questions about our policy or need support, contact the Focus on Energy customer service team by phone at (800-762-7077) or by email at marketplace@focusonenergy.com
Cancellations: You must return the BoostBox (including all components) sent to you by HomeBoost within 30 days of the date the shipment was received. A return label and envelope is provided with the BoostBox to make returns easy. If you decide you want to cancel your order upon completing your transaction, contact your Focus on Energy customer service team.
Returns: Returns must be postmarked within 30 days from the date your BoostBox was received. Returns received after 30-days will be charged a $200 purchase fee. Returns can be made using the return label included with your DIY Kit. If the return label is lost, contact the Focus on Energy customer care team to have a new return label created. Damages and Issues: Please inspect your order upon receipt and contact the Focus on Energy customer service team immediately if the item is defective, so HomeBoost can evaluate the issue and make it right.
Refunds: HomeBoost will notify you once your return has been received and inspected. If your return is approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact the Focus on Energy customer care team.